FREQUENTLY ASKED QUESTIONS

For owners, airhosta is free. We don’t charge anything to use airhosta. For service providers and Co-Hosts,, we’re offering airhosta for free until June, 2017 at which time we’ll review things. Our focus at the moment is to deliver owners and service providers an amazing experience. We’ll worry about the costs later!

You know Uber, right? Well we’re like uber. On Uber drivers make money from their 2 key resources: time + car. On airhosta instead of a car + time, service providers have 2 key resources: time + experience in running an Airbnb or Short Term Rental.

So as a marketplace we connect Airbnb and Vacation Rental service providers who have experience, are available and are from your location – including property managers, cleaners, concierge, key exchange, tourism and hospitality providers – with you. If you haven’t already – check out our Explainer Video which tells you more about how airhosta works and how you can use us.

It’s important at airhosta that we only have the very best Service Providers and Co-Hosts using us and looking after your Airbnb or Vacation Rental.

Your assurance is in our 'Verified' flag against specific attributes including: Address, Phone, Email, Website, Insurance, Licences.

As a part of our sign up process for Service Providers and Co-Hosts, we ask them a series of questions around their business that we then research and check.

In addition where the Service Provider has indicated they’re licensed and/or they’ve got insurance then we ask for proof of this so that we can verify.

We also run an annual process for service providers who have insurance whereby they are required to send us their latest certificate of currency to ensure their 'Verified' status remains.

Lastly – for service providers with a status of verified against their phone no, we run a phone/skype interview with them.

We provide 2 ways that you connect with Airbnb and Vacation rental service providers:

1. You can submit a ‘proposal request’ and let service providers come back to you with proposals.

‘Proposals requests’ are like jobs – so you provide: • details of your Airbnb or Vacation rental • services you are after • skills you are looking for

then we do the hard work for you by inviting relevant service providers to submit proposals to you to help you decide who you want to hire.

2. We’re also about to release a new feature which means that instead of submitting a ‘proposal request’ you can just find and hire service providers via awesome profiles we create for them and list on our soon to be launched airhosta service provider directory.

It really is up to you and how often you need to hire great people for your Airbnb or Vacation Rental.

For example – with property managers, it is more effective to hire them on an longer term basis. This means you potentially get reduced rates.

But with cleaners – you might also decide to hire them on a longer term basis, or hire them as you need them.

Same with other service providers – but again, the longer your arrangement with them, the more likely they’ll be to offer you better rates.

Either way we can help you find great people on airhosta!

We’re a growing marketplace which means that whilst we’ve got good coverage in major cities, we are still growing the number of service providers. This can sometimes mean that we don’t have a service provider:

• There are no service providers available in your area
• Available service providers haven’t got the capacity for your job
• Available service providers don’t have the required skills or experience for your job

If you are finding you aren’t getting much in the way of response from service providers – then try using our 'Find Airbnb and Vacation Rental Service Providers' feature (which will be launched later in April, 2017)

Firstly – we are sorry to hear that. We work hard at airhosta to check the credential of all service providers in our community. But unfortunately this doesn’t guarantee the quality of the service that they are providing.

In the first instance, you should let the service provider know about your experience. Most service providers will work to try and rectify the situation to your satisfaction.

If you haven’t received a satisfactory response from the service, provider – please Contact Us and we can discuss with the service provider. However please note – we are an online marketplace, so we don’t employ the service providers on airhosta.

We are currently developing a feedback system – which will mean if you experience a bad experience in the future, you can provide this feedback directly to the specific service provider’s profile so that other owners can see this information.

We LOVE new ideas on how we can improve. For us to be a marketplace that service providers and owners keep using, we have to be relevant and provide great experiences.

So if you have something on your mind that we could do better at – then we want to hear about it. Get in touch with us - Contact Us.

You know Uber, right? Well we’re like uber. On Uber you make money from your 2 key resources: time + car. On airhosta instead of a car + time, your resources are time + experience in running an Airbnb or Short Term Rental.

So as a marketplace we connect your experience, your availability and your location with Airbnb and Short Term Rental owners who need service providers.

If you haven’t already – check out our Explainer Video which tells you more about how airhosta works and how you can use us.

We provide 2 ways that you connect with Airbnb hosts and Vacation rental owners.

1. You can either search or we can notify you of opportunities when an owner is looking via a ‘proposal request' (think of it like a job) for Airbnb related services in your area. You can then choose if you want to put a proposal in for the job.

2. We’re also about to release a new feature which means that owners can also reach you directly via an awesome profile in our Find Airbnb and Vacation Rental Service providers directory (wait until you see it!).

It’s easy. Just go to I'm a Service Provider and complete the contact form on the right side of the page and we'll get the ball rolling!

Believe it or not (and we hope you believe us!) – it’s free. There are no catches, no small print, and you can close your account any time.

So you are probably thinking...how do we make money? Well we’re an early stage startup. So we aren’t making any money - call it karma.

There’s no point us charging you for something that service providers (and owners) haven’t fully experienced yet. So we want as many service providers and owners to use us, see the value in what we are doing and then work out how much we charge later on.

Plus…by getting lots of users on airhosta, we can quickly work out what’s working, not working (and fix it quickly) to make airhosta an amazing experience.

We launched in January, 2017 – and with any new startup it takes a minimum of 6-12 months to start building up a baseline of demand (‘owners’) and supply (‘service providers’).

But the benefit to you of joining us early? You get free access to airhosta until we decide to move towards charging (which is a while away yet). Plus you get the opportunity for free branding and marketing of your business on airhosta to owners all around the world. So you have nothing to lose!

Yes we do.

We know that your time is precious. So we have 2 ways we let you know when owners are looking for you:

• If an owner lists a proposal request, and you’ve set your saved search criteria – we’ll email you to alert you. Note – this feature is currently being re-developed, and is scheduled for April, 2017.

• If an owner decides they want to search and hire directly, they can do this on airhosta by shortlisting you directly via your profile. We let you know when an owner has done this and provide their contact details, so you can progress the opportunity further.

Firstly, we are sorry to hear that.

We are a marketplace that connects Airbnb and Vacation Rental owners with service providers. So we don’t vet the owners using us and any arrangement you enter are directly with that individual or organisation in line with our terms and conditions. So in the first instance you should try and resolve the issue directly with the owner.

But if you feel there is something we could do in the future to ensure you don’t have the same problem (like a feature on airhosta) – then please let us know via Contact Us

Absolutely. We’re finding that lots of service providers are using us to build up their own workforce of service providers to help them grow their own business and services. We’re fine with that.

In fact for service providers that are interested in providing their services to compliment other service providers - we provide a special designation - 'We also provide B2B services'. That way you easily find other service providers who are interested in working with you.

We LOVE new ideas on how we can improve. For us to be a marketplace that service providers and owners keep using, we have to be relevant and provide great experiences.

So if you have something on your mind that we could do better at – then we want to hear about it. Get in touch with us - Contact Us.

You know Uber, right? Well we’re like uber. On Uber drivers make money from their 2 key resources: time + car. On airhosta instead of a car + time, service providers have 2 key resources: time + experience in running an Airbnb or Short Term Rental.

So as a marketplace we connect Airbnb and Vacation Rental service providers who have experience, are available and are from your location – including property managers, cleaners, concierge, key exchange, tourism and hospitality providers – with you.

If you haven’t already – check out our Explainer Video which tells you more about how airhosta works and how you can use us.

Do you remember what it was like when you listed your place for the first time on Airbnb? You weren't sure how to create a great profile...managing guest bookings was a real challenge... and keeping your place cleaned and ready for a new round of guests was hard work.

You started from nowhere and you made something out of it. You're now a Co-Host or Superhost on Airbnb. Something you've earned through hardwork and a willingness to learn.

Your skills and experience have a home on airhosta because there are thousands of people who are where you were.

They are starting out just like you did or running an Airbnb and not really generating the kind of revenue they should because they need what you offer - expertise.

So why should you use airhosta? Because your skills and expertise are in demand. We can help you create opportunities to connect with other Airbnb owners and by doing so help you generate a solid income from the things that make you stand out - Airbnb host knowledge and skills.

We provide 2 ways that you connect with Airbnb hosts and Vacation rental owners.

1. You can either search or we can notify you of opportunities when an owner is looking via a ‘proposal request' (think of it like a job) for Airbnb related services in your area. You can then choose if you want to put a proposal in for the job.
2. We’re about to release a new feature which means that owners can also reach you directly via an awesome profile in our Find Airbnb and Vacation Rental Service providers directory (wait until you see it!).

Plus there's a whole heap of Co-Host only features we are looking to release in 2017 on airhosta.

It’s easy. Just go to I'm a Co-Host and complete the contact form on the right side of the page and we'll get the ball rolling!

Believe it or not (and we hope you believe us!) – it’s free. There are no catches, no small print, and you can close your account any time.

So you are probably thinking...how do we make money? Well we’re an early stage startup. So we aren’t making any money - call it karma.

There’s no point us charging you for something that Co-Hosts (and owners) haven’t fully experienced yet. So we want as many Co-Hosts and owners to use us, see the value in what we are doing and then work out how much we charge later on.

Plus…by getting lots of users on airhosta, we can quickly work out what’s working, not working (and fix it quickly) to make airhosta an amazing experience.

We launched in January, 2017 – and with any new startup it takes a minimum of 6-12 months to start building up a baseline of demand (‘owners’) and supply (‘service providers and co-hosts’).

But the benefit to you of joining us early? You get free access to airhosta until we decide to move towards charging (which is a while away yet). Plus you get the opportunity for free branding and marketing of your business on airhosta to owners all around the world. So you have nothing to lose!

Yes we do.

We know that your time is precious. So we have 2 ways we let you know when owners are looking for you:

• If an owner lists a proposal request, and you’ve set your saved search criteria – we’ll email you to alert you. Note – this feature is currently being re-developed, and is scheduled for April, 2017.
• If an owner decides they want to search and hire directly, they can do this on airhosta by shortlisting you directly via your profile. We let you know when an owner has done this and provide their contact details, so you can progress the opportunity further.

Firstly, we are sorry to hear that.

We are a marketplace that connects Airbnb and Vacation Rental owners with service providers. So we don’t vet the owners using us and any arrangement you enter are directly with that individual or organisation in line with our terms and conditions. So in the first instance you should try and resolve the issue directly with the owner.

But if you feel there is something we could do in the future to ensure you don’t have the same problem (like a feature on airhosta) – then please let us know via Contact Us

We LOVE new ideas on how we can improve. For us to be a marketplace that service providers and owners keep using, we have to be relevant and provide great experiences.

So if you have something on your mind that we could do better at – then we want to hear about it. Get in touch with us - Contact Us

We receive a high volume of partnership requests and consequently we’re very selective on who we partner with.

This means we do scrutinise any partnership opportunity closely, and particularly look for:

• Is what your providing a natural fit for our owners or service providers? Will they get value out of it, how would they use it?
• How well regarded is your product or service? Do you have current users? Are they net promoters for you?
• How would you propose to partner with us? What would you want us to do? What would you do?
• What commercial terms do you offer?
• What’s in it for you – and what’s in it for airhosta?

If you feel you've got something that we'd interested in hearing about then Contact Us

You know Uber right, and of course you know Airbnb?

They're what we call Share Economy 1.0 - startups that have recognised the opportunity that's been right in front of us for a long time. People have time and they have domestic resources that they can commercialize. In the case of Uber it is your time + your own car. For Airbnb it is your time + your spare room, apartment or home that is vacant.

From this capacity an economy has emerged which has democratized the ability for people all around the world to commercialize domestic assets.

At airhosta we are now pushing the envelope even further on the Share Economy.

By creating Share Economy 2.0, we are creating a marketplace where people+time + skills/experiences working in Share Economy 1.0, can now effectively be resold back to Share Economy 1.0. By democratizing the services economy, we are providing the opportunity for anyone around the world to find meaningful and rewarding self-employment...something we really like the sound of.

Intrigued? So are we. We've only just started on this journey...so stay tuned.